Imagine this: You walk into a company where everything seems to run smoothly. The team is on fire, hitting targets left and right, and people are talking about how the company’s top performers are the key to their success. But here’s the truth—it's not just the all-star employees making it happen. It’s the system behind them, the processes and culture that are pushing everyone forward, not just the stars.

Take a scenario where a company is dependent on one superstar salesperson. Sure, they’re bringing in huge deals and making waves in the industry, but what happens when they leave for a new opportunity? The whole sales team starts to struggle, deals slow down, and suddenly, the company is scrambling. Why? Because the business was relying too much on individual talent instead of a system that allows everyone to thrive.

Now, let’s look at Toyota, a company that developed one of the most admired production systems in the world. What makes them so successful isn’t a secret genius employee—it’s their system of continuous improvement. Every employee, from the factory worker to management, knows how the system works. They don’t rely on any one person to make the magic happen. It’s the entire organization working seamlessly because they’ve invested in the process, not just the people.

Even in a creative field like advertising, systems matter. Think of an agency where everything depends on a couple of top creatives to come up with ideas. The agency might win some big campaigns, but when those stars are out sick or busy, things start to fall apart. Compare that to an agency where there’s a clear creative process in place—brainstorming sessions, collaborative workflows, and structured feedback loops. Everyone has a role, and ideas are born from the team, not just one or two people. The work remains strong, even when the stars are unavailable.

Great leaders recognize that it’s not just about individuals giving 110%, but about building systems that let everyone play their best game. In any business, whether it’s a tech company, a retail giant, or a small agency, success is about aligning people, processes, and culture. When you get that right, you create a foundation that empowers every employee to contribute at their best.

So instead of asking yourself who the top performers are, ask this: Is the system supporting everyone? Because when your processes are on point, your team can handle anything—whether your star player is there or not.

Best,

Yigal

P.S. The strength of a business lies in its system. Build a system that empowers your entire team to succeed, and you'll never have to worry about whether one person can carry the load. Everyone will thrive.

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